Your Privacy Is Our Responsibility

1 What Information We Collect

mabet collects the following types of personal information to operate its services properly:

a) Registration and Identity Information:

• Full name, date of birth, and national ID or passport number (for age verification)
• Email address and mobile number
• Current address and postal code
• Username and password (stored in encrypted form)

b) Financial and Payment Information:

• bKash, Nagad, Rocket, or Upay account number (for transaction verification)
• Deposit and withdrawal history
• Balance and bonus-related information

c) Technical and Usage Information:

• IP address, device type, and operating system
• Browser type and version
• Site access time, session duration, and page visit data
• Information collected through cookies and similar tracking technologies

2 Purpose of Using Your Information

mabet uses your information only for the following legitimate purposes:

• To create, verify, and manage your account
• To confirm age verification — only persons aged 21 or above may use the service
• To process financial transactions and confirm deposits and withdrawals
• To provide customer support and resolve issues
• To prevent fraud, control money laundering, and ensure responsible gaming
• To improve site services and personalise the user experience
• To comply with applicable laws and regulations
• To send information about promotional offers and bonuses (subject to your consent)

We do not sell your personal information to any third party for marketing purposes without your consent.

3 Disclosure and Sharing of Information

mabet may share your information with third parties only in the following limited circumstances:

Service Provider Partners: With trusted partners for payment processing (bKash, Nagad, Rocket, Upay), technical infrastructure, and fraud detection services. These partners' use of information is limited under specific agreements.

Legal Obligations: Where it is necessary to provide information in accordance with an order from a law enforcement agency or court.

Security Needs: To protect mabet and its users from fraud, cyberattacks, or other security threats.

Business Changes: If there is a change in ownership or management of mabet, information may be transferred to a successor entity — users will be notified in advance in such cases.

We do not disclose your personal information to any third party outside the circumstances described above.

4 Data Protection and Security

mabet takes industry-standard technical and organisational measures to ensure the security of your personal information:

• SSL Encryption: All data transmissions on our platform are secured by 256-bit SSL/TLS encryption.
• Password Hashing: User passwords are stored using industry-standard hashing algorithms — never in plain readable form.
• Firewall and Security Layers: Our servers are protected by multiple security layers and undergo regular security reviews.
• Access Control: Only authorised staff have access to user data, and they operate under strict confidentiality agreements.
• Two-Factor Authentication: Two-factor verification is available to protect your account.
• Regular Audits: Our systems undergo regular security audits, and any vulnerabilities identified are resolved promptly.

Nevertheless, transmitting information over the internet is not completely risk-free. While we strive to ensure the highest level of security, we cannot guarantee complete security.

5 Data Retention Period

mabet retains your personal information only for as long as necessary. Information is kept in accordance with the following policy:

• Active Accounts: Necessary information is retained for as long as the account remains active.
• Closed Accounts: Some information may be retained for a specific period after account closure, as it may be needed for legal obligations, dispute resolution, or fraud prevention.
• Financial Transaction Records: Retained for the period specified under applicable law.
• Cookies: Retention varies by cookie type — session cookies are deleted when the browser is closed, and persistent cookies are deleted after a set period.

Once the necessary retention period has ended, your information is securely deleted or anonymised.

6 Cookies Policy

The mabet website uses various types of cookies and similar technologies. Cookies are small text files stored in your browser.

Essential Cookies: Required for the basic functionality of the site — maintaining login sessions, ensuring security. The site cannot function properly without them.

Functional Cookies: To remember your preferences and settings — such as language selection and interface settings.

Analytical Cookies: To analyse site usage and improve services. This information is collected in aggregated and anonymous form.

You can control cookies by changing your browser settings. Please note that disabling essential cookies may affect your ability to use some features of the site.

7 Your Rights

Under mabet's privacy policy, you have the following rights:

• Access: The right to know what information we hold about you.
• Correction: The right to request correction of your personal information if it is inaccurate or incomplete.
• Deletion: The right to request deletion of your personal information in certain circumstances — however, this may not be possible in all cases due to legal obligations.
• Objection to Processing: The right to object to the use of your information for marketing purposes.
• Portability: The right to receive a copy of your information in a structured and commonly readable format.
• Withdrawal of Consent: The right to withdraw consent given for optional processing of your information at any time.

To exercise these rights, contact us at [email protected]. We will respond to your request as promptly as possible.

8 International Data Transfers

Some of mabet's service providers may be located outside Bangladesh. In that case, your information may be transferred to international servers. We ensure that all such transfers are carried out under appropriate protective measures at all times.

When transferring data, we take the following steps:

• Signing strict data protection agreements with third parties
• Transferring data only to countries or organisations with adequate data protection standards
• Sending data through encrypted channels

9 Protection of Minors

mabet's services are strictly for persons aged 21 or above. We do not knowingly collect personal information from anyone under the age of 21.

We carry out an identity verification process at the time of registration to confirm age. If we find evidence that a user has registered with a false age, the relevant account will be closed immediately and that person's information will be deleted.

If you believe that a minor has registered on mabet, please notify us immediately at [email protected].

10 Changes to the Privacy Policy

mabet may update this privacy policy from time to time. Amendments may be made due to legal changes, business changes, or the introduction of new services.

For any significant changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify registered users by email or account message
• Where applicable, provide the opportunity to review the new policy at the time of login

If you continue to use the site after changes take effect, you will be considered to have consented to the new terms. We therefore recommend checking this page regularly.

11 Third-Party Links

The mabet platform may occasionally contain links to third-party sites. These sites have their own privacy policies and are outside mabet's control. We recommend reading their privacy policy before visiting any third-party site.

Game providers on our platform (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi) follow their own data protection policies. Technical information may reach these providers during gameplay.

12 Contact Us

For any questions, concerns, or requests to exercise your rights regarding the privacy policy, please contact us: